How can I place an order on Seamona’s website?
Browse our collections, choose your favorite items, select any available options, and click “Add to Cart.” Once your order is complete, you can reach us at [email protected] with your order number for any follow-up.
Can I order without creating an account?
Yes, guest checkout is available. However, creating an account allows you to track your orders, save your preferences, and enjoy exclusive benefits.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and mail order payments.
Is international shipping available?
Yes, we ship internationally. Delivery options and fees depend on your location, and we dispatch from both our Turkey and Dubai warehouses.
How long will it take for my order to arrive?
Estimated delivery times:
• Domestic (Turkey): 2–5 business days
• International: 2–4 weeks (depending on customs procedures)
How can I track my order?
Once your order is shipped, you will receive an email with your tracking number. You can use this number to monitor the delivery status online.
Do you offer express or same-day delivery?
We are currently working on express delivery options for selected areas within Istanbul. Updates will be announced on our website.
Can I customize a product?
es, certain items can be customized (such as name embroidery or personalized text). Please share your special requests with us via email at [email protected]
Are Seamona pieces handmade or mass-produced?
Seamona pieces are produced in limited quantities with artisanal craftsmanship. Every item is designed with attention to detail, quality, and care.
What should I do if I receive a damaged item?
Please contact us within 48 hours of delivery and share clear photos of the product. We will offer a free replacement or refund.
Can I return or exchange a product?
Yes, you can request a return or exchange within 14 days of delivery. The product must be unused, with its original tags and packaging.
What is your return policy?
Returns accepted within 14 days
Customized/personalized items are non-refundable
Shipping fees are non-refundable (unless the item is damaged)
Do you offer gift wrapping or personalized notes?
Yes! We offer complimentary gift wrapping and handwritten notes. You can request these during checkout or by leaving a note with your order.
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we’re happy to make changes or cancel it. Please contact us as soon as possible.
Do you work with interior designers or offer trade discounts?
Yes, we collaborate with interior designers and offer trade discounts for yacht and boutique hotel projects. Contact us for more details.
How can I get in touch with customer service?
You can reach us through the following channels:
Email: [email protected]
Instagram DM: @seamonadesign.com
Our customer service is available Monday–Friday, from 10:00 to 17:00