Browse our collections, choose your favorite items, select any available options, and click “Add to Cart.” Once your order is complete, you can reach us at info@seamonadesign.com with your order number for any follow-up.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Yes, guest checkout is available. However, creating an account allows you to track your orders, save your preferences, and enjoy exclusive benefits.

We accept Visa, MasterCard, American Express, and mail order payments.

Seamona pieces are produced in limited quantities with artisanal craftsmanship. Every item is designed with attention to detail, quality, and care.

Yes! We offer complimentary gift wrapping and handwritten notes. You can request these during checkout or by leaving a note with your order.

Yes, we collaborate with interior designers and offer trade discounts for yacht and boutique hotel projects. Contact us for more details.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Once your order is shipped, you will receive an email with your tracking number. You can use this number to monitor the delivery status online.

Delivery times depend on your region and the shipping method you choose. Please see the Estimated Delivery Times table above for full details — in general, orders arrive within 1 to 10 business days depending on your location.

Our store runs on Shopify, so you can track your order at any time by logging in to My Account and checking your order history.

Internationally worldwide.

Turkey
istanbul 1-2 day
Anadolu 2-3 day

International
Express 3-7 day
Normal 9-10 day

USA/Canada
Express 2-3 day
Normal 9-10 day

We don't have a fixed minimum order amount for free shipping — free shipping thresholds and promotions are set at our discretion and may vary from time to time.

We ship with trusted international couriers, including DHL and Aramex.

For international orders, any customs duties, import fees, or local taxes charged upon delivery are the responsibility of the customer and are not included in your order total.

If your order has not yet been shipped, please contact our team as soon as possible and we will do our best to update your address before it leaves our warehouse.

Yes, Express shipping is available for the UAE, USA & Canada, and International orders. Within Turkey, Standard shipping is currently the only option.

Please contact our customer care team with your order number, and we will investigate with the courier and make sure the issue is resolved as quickly as possible.

Yes, regular seasonal sale items are eligible for a refund or exchange within our standard 14-day window. However, items purchased during special "Flash Sales" or explicitly marked as "Final Sale" are eligible for exchange or store credit only (store credit is valid for one year).

We maintain a strict quality control process during production and packaging. However, if you receive a faulty, defective, or incorrect item, please notify us immediately at info@seamonadesign.com with your order number and photo evidence. We will arrange a replacement or full refund right away at no extra cost to you.

Once your returned item arrives at our warehouse, it will be inspected and, once approved, your refund will be completed within 14 business days. From there, funds typically reflect in your account within a further 7 to 14 days, depending on your bank’s own processing times.

• Credit / Debit Cards: Refunded to your original payment method within the timeframe above.
• Cash on Delivery (COD): COD payments are strictly non-refundable in cash. Instead, a refund will be issued as Store Credit (valid for one year) or via electronic bank transfer (IBAN/EFT) to an account matching the buyer’s name.

No. Shipping fees paid at checkout are non-refundable. Additionally, any international customs duties, clearance fees, import fees, or local taxes paid upon delivery in your country cannot be refunded by Seamona Design. If your order qualified for free shipping and you choose to return all items, the shipping fee originally covered by us may be deducted from your final refund amount.

You may request an order cancellation within 1–2 hours of placing it. If the order has not yet entered production or shipping logistics, we will issue a full refund immediately. Please allow 4–5 business days for cancellation refunds to clear.

Our store runs on Shopify, so you can track the status of your return or exchange yourself at any time — just log in to My Account and check your order history for the latest update.

Products must be sent back to us in exactly the same condition in which they were delivered to you. Items that arrive worn, damaged, altered, or missing their original tags and packaging will not be accepted, and will be returned to the customer at their own expense.

Once your returned item is received and approved, we process exchanges within 5 business days. Your replacement item is then shipped to you, and delivery takes the same time as shown in the Estimated Delivery Times table above, depending on your region.

Yes — look for the WhatsApp button on our website for quick, direct support with your order, return, or exchange questions.