Shipping Policy

Last updated: 22.07.2026

This Shipping Policy explains how we process, ship, and deliver your Seamona Design order, wherever you are in the world. For information about returns and exchanges, please see our Delivery, Return & Exchange Policy.

1. Order Processing

We aim to process and dispatch orders promptly, excluding weekends and public holidays. [Note: if you set an order cut-off time — e.g. orders placed before 2pm are dispatched the same day — let us know and we will add it here.]

2. Our Shipping Partners

We ship all orders securely using trusted international couriers: DHL and Aramex, depending on the service selected and your destination.

3. Estimated Delivery Times

Once dispatched, your order will arrive within the estimated timeframes below, depending on your region and chosen shipping method:

Shipping Region / Country	Shipping Option	Estimated Delivery Time
Turkey (Istanbul)	Standard	1 – 2 Business Days
Turkey (Anatolia)	Standard	2 – 3 Business Days
United Arab Emirates (UAE)	Standard / Express	2 – 4 Business Days
USA & Canada	Express	2 – 3 Business Days
USA & Canada	Standard	9 – 10 Business Days
International (Rest of World)	Express	3 – 7 Business Days
International (Rest of World)	Standard	9 – 10 Business Days

 

These are estimates from the date of dispatch, not the date of order. Delivery times may occasionally be affected by customs processing, weather, or courier delays outside our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected. We do not have a fixed minimum order amount for free shipping — any free shipping thresholds or promotions are set at our discretion and may vary from time to time.

5. International Duties, Taxes & Customs

For all international destinations, the recipient is responsible for any local import duties, customs taxes, and clearance fees charged upon delivery. These charges are set by your country’s customs authority and are outside our control; we are unable to predict or cover these costs on your behalf.

Some destinations, such as active conflict zones or regions our couriers do not service, may not be available for delivery.

6. Tracking Your Order

Our store runs on Shopify, so you can track your order at any time by logging in to My Account and checking your order history. You will also receive tracking information by email once your order is dispatched.

7. Delivery Address & Undeliverable Packages

•      Address changes: If your order has not yet been shipped, please contact us as soon as possible and we will do our best to update your address before dispatch. Once an order has been dispatched, we are unable to amend the delivery address.

•      PO Boxes: We are unable to deliver to PO Box addresses, as our courier partners (DHL and Aramex) require a physical street address for delivery. Please provide a residential or business address at checkout.

•      Incorrect or incomplete addresses: Please double-check your delivery details at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer.

8. Lost, Damaged, or Delayed Packages

If your package is lost, arrives damaged, or is significantly delayed in transit, please contact our customer care team at info@seamonadesign.com with your order number. We will investigate with the courier and do our best to resolve the issue as quickly as possible, in line with our Delivery, Return & Exchange Policy.

9. Frequently Asked Questions

How long does shipping take?

Delivery times depend on your region and the shipping method you choose. Please see the Estimated Delivery Times table above for full details — in general, orders arrive within 1 to 10 business days depending on your location.

How can I track my order?

Our store runs on Shopify, so you can track your order at any time by logging in to My Account and checking your order history.

Which countries do you ship to?

We currently ship to Turkey, the United Arab Emirates (Dubai), and internationally worldwide.

Is there a shipping fee, or free shipping over a certain amount?

We don’t have a fixed minimum order amount for free shipping — free shipping thresholds and promotions are set at our discretion and may vary from time to time.

Which courier/carrier do you use?

We ship with trusted international couriers, including DHL and Aramex.

Will I have to pay customs duties or import taxes?

For international orders, any customs duties, import fees, or local taxes charged upon delivery are the responsibility of the customer and are not included in your order total.

Can I change my shipping address after placing an order?

If your order has not yet been shipped, please contact our team as soon as possible and we will do our best to update your address before it leaves our warehouse.

Can I choose Express shipping at checkout?

Yes, Express shipping is available for the UAE, USA & Canada, and International orders. Within Turkey, Standard shipping is currently the only option.

What if my package is lost, damaged, or delayed in transit?

Please contact our customer care team with your order number, and we will investigate with the courier and make sure the issue is resolved as quickly as possible.

Do you ship to PO Boxes?

No, unfortunately we are unable to deliver to PO Box addresses, as our courier partners (DHL and Aramex) require a physical street address for delivery. Please provide a residential or business address at checkout.

Need Help?

If you have any questions about shipping or your order, please contact us:

•      Email: info@seamonadesign.com

•      WhatsApp: Use the WhatsApp button on our website for quick support.

•      Website: seamonadesign.com